Business process outsourcing involves outsourcing of non-core parts of a business like customer service, accounts, billing etc to other companies which specialize in that area. It is done both for cost-savings & better service quality.

India was one of the biggest beneficiaries of the BPO boom because of its young and relatively large English-speaking population.

While the international BPO space is now shared with others like the Philippines the domestic BPO space has since expanded and BPO’s are now the largest employer in the service sector.

Because of their sheer scale they offer both job stability and a long-term career.